Downloads DIS2014

Download all the 2014 presentations

Please find a preview of all the inspirational keynote presentations and their presenters, offered to you in the 3 break-out rounds during the event.

  • Digital Transformation and an enterprise restructuring at Office Depot by Neil Maslen

    Neil Maslen, Office Depot’s Senior Vice President of Business Transformation and Strategic Business Development, presented Office Depot Europe, its challenged environment and the ongoing transformation he engaged Dicitas for.

    Like other retailers that had been in the game for years, internet has significantly changed the marketplace. Despite Office Depots #1 position in Europe, revenue and margins are under consistent pressure. eCommerce brought new competition and only on the web they are today competing against 14.000 other businesses that sell office supplies.

    This challenging race increased its speed even further with the 2008 credit crisis and cost cuts across all sectors. Office Depot Europe needed a hard cut and a significantly different approach to survive and to thrive. Neil Maslen could not go into the detailed future design of the company or the magnitude of the change yet, but he put down a few things they are working on getting right.

    – Firstly, starting with significantly reducing complexity across all process of the company. “
    – Secondly, significantly reducing the costs of the current business and creating profitable new business.
    – Thirdly he explained the need for the company to become agile again by using Charles Darwin’s quote: “It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is most adaptable to change”.

  • How to use the Digital Performance Benchmark to transform by Martin Hermsen, Dicitas Consulting.

    This digital capability benchmark can help you assess the maturity of your company in six different digital capabilities. It measures how well you are able to:

    1. Deliver a superior digital experience
    2. Use digital to create and shape demand
    3. Master big data to enable digital engagement
    4. Use Digital technology to innovate
    5. Organize to be digital
    6. Measure your Digital Performance in real time

    The outcomes will show not only you how your digital maturity is perceived within your company throughout different departments, but also how your overall digital maturity is ranked compared to peer companies in your industry and cross-industry.

    By participating it helps you to learn and act upon::

    1. Understanding the characteristics of digital leaders in their industry
    2. Benchmarking their digital capabilities and spend against industry and business model leaders
    3. Understanding their digital and customer management strengths and weaknesses
    4. Identifying and prioritizing the areas of greatest opportunity for improvement and revenue generation
    5. Becoming masters in digital
  • Understand the opportunity of omni-channel consumer conversations by Theo van der Steen, Underlined.

    In todays economy consumers use many touchpoints to interact with companies. Their digital footprint has grown as well as their expectations of service. In this complexity how can companies learn and act on what consumers tell them in all these different channels? I.e. how does this influence your brand reputation and image?

    Theo van der Steen, Partner at Underlined, will guide you through a practical approach to learn from Consumer conversations on all  channels (including social media) and what innovations are being done by Dutch Corporates in co-creation with Underlined.

  • Streaming analytics at Royal Dirkzwager by Ricardo Paschier, Software AG.

    Ricardo Paschier (Software AG) showed us how the trending term ‘Big Data’ is closer to every company than they can imagine. Big data helps companies to better understand the past, enables you to have a view on the present and anticipate the future. When exploited correctly, big data brings real-time visibility, allowing continuous optimization and on-the-go adjustments.

    Today companies have the possibility to seize real-time revenue opportunities that would have been left undiscovered before. On top of all that, the insight delivered by big data brings risk management to a higher level. Ricardo shared a very nice example of a rather traditional industry, shipping, where the exploitation of readily available data led to new business and likewise revenue streams for the company. It made the audience think on what data treasure their company has been sitting on for ages and how this could bring new business.

    Analyzing and acting on streaming data – or data in motion – as it’s produced from people, applications and machines is becoming increasingly important. The value produced from instant action can be immeasurably higher than conventional, backwards looking approaches. Some companies are in fact already monetizing this so-called fast big data.

  • The Digitization of the Shopfloor at Akzo Nobel Coatings by Kenny van Sleuwen, Quinso.

    Kenny van Sleuwen (Quinso) presented a case study on how Akzo Nobel Decorative Paints used digital connectivity to reach a breakthrough performance improvement on the shopfloor. The Akzo manufacturing sites were running into production capacity challenges and needed to optimize the performance of their existing equipment.

    Quinso implemented a SAP Overall Equipment Effectiveness solution, thereby connecting the topfloor to the shopfloor. This enabled service personnel to track and monitor the equipment’s availability, performance and quality with wireless digital handhelds resulting in improved availability and efficiency.

    Kenny van Sleuwen shared his experience at Akzo Deco how Akzo used digital connectivity to reach a breakthrough performance improvement on the shopfloor. By the implementation of SAP OEE (Overall Equipment Effectiveness), Akzo was able to connect the topfloor to the shopfloor enabling service personal to track and monitor with wireless digital handhelds resulting in improved availability and efficiency loss.

    Quinso – Quality in Solutions, a team of highly experienced SAP consultants. Years of experience, industry specific process knowledge in combination with SAP knowledge allows Quinso to offer high quality consultancy in Europe. All-round solutions in the area of SAP software in the production and wholesale industry is where Quinso excels.

  • Machine learning, the new frontier in data analytics at ING Bank by Jörgen Sandig, Scyfer.

    Jörgen Sandig (Scyfer) and Martin de Lusenet (ING Bank) jointly presented ING’s journey to build a capability that translates customers behavior and data into predictive models per ING proposition. This is an important input to their NBA Engine – a model that delivers them the Next Best Action per channel / per prospect.

    ING went to the market to find a partner by a predictive model competition. They went to the usual suspects (the big 5) and a few smaller players. Scyfer (a small innovative spin-off company from the University of Amsterdam) won against these major competitors by outperforming them in 2 areas. Firstly, they were able to deliver a xx% better forecast and secondly, they delivered it using a standard laptop. No large server farm, no factory of data analysts required.

    Scyfer and ING presented the latest innovation in how machine learning is the new frontier of predictive analytics. Data is everywhere but to use it in your day to day business is a challenge. The technology of data analysis is evolving rapidly due to serious investments of Baidu, Google and other data intensive organizations. This presentation gives insight in the latest developments on machine learning and how the use of algorithms will/can impact your ability to make better decisions for your organization.

The Dicitas Partner Network

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