Downloads DIS2018

Download publications and presentations of the Digital Innovation Summit 2018.

On this page you find the press release and press kit of the Digital Dominance Benchmark and all the white papers, presentations and video’s of the Digital Innovation Summit 2018.

  • Customer Journey Management at Menzis by Marco Tieleman

    “Mens , wat ben je mooi”, with this statement Menzis sets the goal for their Customer and B2B service strategy.  Customers and relations of Menzis are not a number. With all their differences, clients can count on a personal touch. Customers are in control of their own expenses. To deliver this customer experience a program was started with to innovate the Menzis customer journeys. Tieleman will talk you thru the strategic choices made and Menzis learnings along the way.

  • Innovation in eTailing at Nextail by Antoine Brouwer

    Learn how traditional retail reinvented itself in a changed omnichannel retail world. Nextail is the online organisation for all retailformats of Blokker Holding, including Blokker, Bart Smit, Intertoys, Xenos en Cook&Co. Nextail services  these brands in the Netherlands, Belgium en Germany.

  • Renovating the core for customer engagement by Marc Bakermans

    VIVAT encompasses five insurance brands (Zwitserleven, Zelf, Route Mobiel, Reaal, nowGo) and one asset manager (ACTIAM). The organization delivers advanced and smart solutions to its customers in a customized and simple way. VIVAT aspires to be the most innovative digital insurer in the Netherlands and excel in efficient customer centric business processes by leveraging state of the art technologies. To realize its ambition VIVAT is investing heavily in what they call “renovating the core”.  Pega Systems is a key enabler for this digital transformation initiative.

  • How AR transform your business with by Robert Boers, CEO TWNKLS

    Digital Disruption 2.0. How TWNKLS helps its customers to transform their business with AR by Robert Boers, CEO TWNKLS. Learn why AR is the next frontier in competitive advantage. Robert presented how the sales cycle of a high tech company can be shortened from 6 weeks to 2 days; how a large retailer and TWNKLS are creating an AR platform that allows customers to visualize their furniture in their home; and how the the sales advisors of a supercar manufacturer now have a tool that allows them to engage with the customer on a new inspirational level.

  • Customer engagement at the shop floor by Pieter Van den Broecke.

    Don’t give your customers great experiences, give them their experiences! by Pieter Van den Broecke, Manhattan Associates. Customers believe that they have a relationship with you after they have shopped with you. They want to be recognized by you, and they want to feel as valuable to you as you are to them. They want to be appreciated and listened to—are you there for them when they need you? And the question retailers should ask themselves is not, “Do I know my customer?” but rather, “Does that I know about my customer help me to ensure my promise to her is fulfilled?”

  • The 7 Habits of highly Succesful IoT Implementations by Bart Schouw

    The time of if you will do an IoT project is behind us, it is just a matter of when.  With our experienced gained last years in implementing IoT projects around the globe, we want to share some learnings. Why do some organisation succeed in IoT, and why do others fail? Which habits do these companies have? In this session a maturity framework will be presented that can help you to reduce the complexities and share a number of customer cases that used this framework to drive success in implementing their IoT Strategy.

The Sia Partner Network


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