Authoriteit Consument & Markt

Speaker: Winnie van Heesch & Mareille de Blois

De Autoriteit Consument & Markt (ACM) is een onafhankelijke toezichthouder die zich sterk maakt voor goed werkende markten voor mensen en bedrijven. De ACM houdt met dat doel toezicht op de mededinging, een aantal specifieke sectoren en het consumentenrecht.

De Autoriteit Consument & Markt (ACM) draagt bij aan een gezonde economie door markten goed te laten werken voor mensen en bedrijven. In goed functionerende markten concurreren bedrijven eerlijk met elkaar en benadelen zij niemand met oneerlijke praktijken. Mensen en bedrijven weten welke spelregels gelden en hoe zij voor hun rechten kunnen opkomen.

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Speaker: Jack PetersBusiness Development Director

Alibaba Group's mission is to make it easy to do business anywhere. We enable businesses to transform the way they market, sell and operate and improve their efficiencies. We provide the technology infrastructure and marketing reach to help merchants, brands and other businesses to leverage the power of new technology to engage with their users and customers and operate in a more efficient way. 


Our businesses are comprised of core commerce, cloud computing, digital media and entertainment, and innovation initiatives. In addition, Ant Financial, an unconsolidated related party, provides payment and financial services to consumers and merchants on our platforms. A digital economy has developed around our platforms and businesses that consists of consumers, merchants, brands, retailers, third-party service providers, strategic alliance partners and other businesses.



Speaker: Pieter van der Werf, Head of Customer Experience Branche 

Speaker: Harmen ter HorstInternational Strategy & Transformation Manager 


The ING Group is a Dutch multinational banking and financial services corporation headquartered in Amsterdam. Its primary businesses are retail banking, direct banking, commercial banking, investment banking, wholesale banking, private banking, asset management, and insurance services. 

ING's purpose is empowering people to stay a step ahead in life and in business. This purpose guides us in everything we do.

‘do your thing’ is our new brand direction and our first global tagline. It articulates our purpose and our promise to make banking frictionless. It’s about encouraging people to do more of the things that move them and their business. ‘do your thing’ is not about irresponsible behaviour but about people being free to live the life they want to live, knowing that they will make their world a little better for it.



Speaker: Steven van de RidderDirector Advanced Analytics 


Technology, smart planning, and a fleet of electric vehicles lead to less food waste and fewer food miles. Picnic is competitive and sustainable. Software is helping us lead a grocery revolution. But we don’t just sell apples. Our entire operation is run in-house: the supply-chain, forecasting, warehouse systems, partnership and fleet strategies. From the backend to the front, we’re pioneering development in e-commerce and urban logistics.


With a data-driven approach and an app-only store, Picnic has become Europe’s fastest growing online supermarket.



Speaker: Jörg Seidel​, Head of Power Market Ana​lysis 

Vattenfall is one of Europe’s largest generators of electricity and one of the largest producers of heat. Our main markets are the Nordic countries, Germany and the Netherlands. The Group has approximately 20,000 employees. The Parent Company, Vattenfall AB, is 100%-owned by the Swedish state, and its headquarters are in Solna, Sweden.


Wolters Kluwer


Speaker: Fabian van Lent, Manager Analytics & Insights Benelux

Wolters Kluwer ( is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.


Founded in 1836 and headquartered in Alphen aan den Rijn, the Netherlands, the company serves customers in over 180 countries, maintains operations in over 40 countries and employs 18,600 people worldwide. Wolters Kluwer reported 2018 annual revenues of €4.3 billion. Listed on Euronext Amsterdam, Wolters Kluwer shares (WKL) are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).

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Faciliator: Des Denny, EMEA Partner Marketing Manager


Before Appian was a company, it was an idea. Not about a product or a market, but about the culture needed to sustain innovation and value. Appian was founded on the belief that talented and passionate people, given the power to be heard and the autonomy to excel, will deliver amazing results.

Today, Appian is a recognized global leader in multiple enterprise technology markets. Markets called intelligent business process management systems (iBPMS), dynamic case management (DCM), digital process automation (DPA), and low-code development.

Regardless of what you call it, our mission is the same.

We’re here to simplify what it takes to turn great ideas into powerful business applications that deliver significant value.


Ink Strategy

Facilitator: Alexander Steenhorst, Strategic Design Consultant

The founders of Ink Strategy, educated as industrial engineers, started Ink Strategy in 2012. They used their craft to visualise strategies, articulate missions and concretise visions. Hundreds of co-creation sessions later and counting, we’ve grown into a close-knit team of designers and strategists. We bridge the gap between ambition and execution with design skills, a hands-on mentality and an infinitely curious mind.

Our creative way of working requires open and transparent relationships. Sometimes informal. Always equal. Driven by an infinite ambition, we support each other’s dreams and new ideas. This building mindset glues our team together. A healthy work-life balance fuels this positive and fun energy. We’re excited about riding the wave of using design as a powerful catalyst for big dreams and world-shaking ideas.



Facilitator:  Natasha Wadher, Regional Marketing Manager EMEA

Thunderhead is a privately owned software company, who since launching in 2004, has become a recognised global leader in the customer engagement and business communications market. With its cloud-based, intuitive ONE Engagement Hub, Thunderhead joins up web, mobile, in-store and contact centre customer experiences giving brands a multi-dimensional understanding of customer journeys and enabling actionable conversations in real time.

More information:

Download Thunderhead White Paper

Download Thunderhead One

Download Thunderhead One Engagement Hub Overview


Sia Partners

Facilitator: Martin Hermsen

Sia Partners is a next generation consulting firm focused on delivering superior value and tangible results to its clients as they navigate the digital revolution. With over 1,650 consultants in 16 countries, we will generate an annual turnover of USD 300 million for the current fiscal year. Our global footprint and our expertise in more than 30 sectors and services allow us to enhance our clients' businesses worldwide.


We guide their projects and initiatives in strategy, business transformation, IT & digital strategy, and Data Science. As the pioneer of Consulting 4.0, we develop consulting bots and integrate AI in our solutions. 

More information:

Visit Digital Dominance Benchmark 2020

Download Insight Customer Journey Mining

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